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FAQs for American Heart Association certification for CPR, BLS, ACLS, and First Aid classes near Saint Petersburg, Florida. 

When will I receive my certification? Same day American Heart Association certification card upon successful completion.

When does the certification expire? 2 years.

How to access AHA eCard(s).

Contact the American Heart association customer service for e-learning products support. Customer service by email at  or calling 1-888-242-8883. Open Monday - Friday 9:00 a.m. to 6:00 p.m. IT solutions can be resolved by a Professional Service Specialist.

Cancellation Policy. No refunds will be given for courses. Students may reschedule a course, but three days notification is required. There is a strict "no late admission" policy.


Where can I purchase a provider manual?

  • BLS Provider Manual eBook $14.00

  • BLS Provider Manual  printed $16.00

Where do I purchase the online BLS Provider course?


Continuing Education Information.

  • Possible CE/CME 1.0  for BLS Heartcode online courses only. The classroom does not qualify for accreditation. Contact the AHA for credit.

ShopCPR Customer Support

Phone: 1-888-CPR-LINE (277-5463); available Monday – Friday, 8:00 a.m. – 6:00 p.m., Central Time



Can I register for the ACLS renewal course if my card has expired? Yes.


Is the current BLS card a requirement to attend the ACLS renewal course.? No, it is not, but adult BLS skills will be required to be performed. Your employer will make a BLS card a mandatory requirement.


Can I receive a BLS card the same day as an ACLS class? Yes, you can challenge the exam, including children and infants, or take heart code online to guarantee success.

What is the link for the mandatory ACLS pretest?

Where can I purchase the  HeartCode ACLS™ e-learning course?

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